jili30 Privacy Policy

1. Introduction and Scope

jili30 Casino (hereinafter "jili30," "we," "us," or "our") is committed to protecting the privacy and personal data of our users in accordance with the highest international standards. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access our website (jili30.cam), mobile application, or use any of our online gaming services.

This Privacy Policy applies to all users of jili30 services, including registered players, visitors to our website, individuals who contact our customer support, and anyone who interacts with our marketing communications or social media channels. By creating a jili30 account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

We operate under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and comply with:

• Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations
• National Privacy Commission (NPC) circulars, advisories, and issuances
• PAGCOR regulations regarding player data protection and responsible gaming
• International data protection principles including GDPR where applicable to EU residents
• Anti-Money Laundering Act of 2001 (AMLA) and related financial crime prevention legislation

2. Data Controller and Contact Information

2.1 Identity of the Data Controller

jili30 Casino operates as the data controller for all personal information collected through our platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws.

Registered Business Name: jili30 Casino Philippines
PAGCOR License Number: [License number]
Principal Office Address: [Business address to be provided]
Website: https://jili30.cam
Email: [email protected]

2.2 Data Protection Officer

jili30 has appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and compliance with the Philippine Data Privacy Act. You may contact our DPO regarding any privacy concerns, data subject requests, or questions about how we handle your personal information:

Data Protection Officer
Email: [email protected]
Subject Line: "Data Privacy Inquiry – [Your Name]"

We aim to respond to all data protection inquiries within 15 business days. For urgent security matters, please contact our customer support team immediately.

3. Personal Data We Collect

3.1 Information You Provide Directly

When you register for a jili30 account, make deposits, contact customer support, or interact with our services, we collect the following categories of personal information:

Account Registration Data

• Full legal name (first name, middle name, last name)
• Date of birth (to verify you are 21+ years old)
• Email address
• Philippine mobile phone number
• Residential address (street, barangay, city/municipality, province, postal code)
• Username and password (password is encrypted and never stored in plain text)
• Security questions and answers for account recovery

Identity Verification (KYC) Documents

• Government-issued photo identification (Philippine Passport, Driver's License, UMID, National ID, Postal ID, SSS ID, TIN ID)
• Proof of address documents (utility bills, bank statements, government correspondence)
• Selfie photographs holding identification documents for facial recognition verification
• Source of funds documentation for large transactions (payslips, bank statements, business registration documents)

Financial and Payment Information

• GCash account name and mobile number
• PayMaya account details
• Bank account information (account name, bank name, account number) for withdrawals
• Cryptocurrency wallet addresses (for USDT deposits/withdrawals)
• Transaction history, deposit amounts, withdrawal requests, and payment method preferences

Communications and Support Data

• Customer support correspondence (live chat transcripts, email exchanges, phone call recordings)
• Complaint details and resolution records
• Marketing communication preferences and consent records

3.2 Information Collected Automatically

When you access jili30 platform, we automatically collect certain technical and behavioral data:

• Device Information: Device type (smartphone, tablet, desktop), operating system (iOS, Android, Windows, Mac), browser type and version, screen resolution, device identifiers (IMEI, advertising ID)
• Log Data: IP address, access times, pages viewed, clickstream data, referral URLs, exit pages
• Gaming Activity: Games played, bet amounts, win/loss records, session duration, gameplay patterns, bonus usage, loyalty points earned
• Geolocation Data: Approximate location based on IP address to verify you are within Philippine territory (precise GPS location is not collected)
• Cookie Data: Session cookies, authentication tokens, preference settings, analytics identifiers (see Section 9 for detailed cookie policy)

3.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment processors (GCash, PayMaya, banks) may share transaction confirmation data
• Identity verification services may provide document authentication results
• Fraud prevention services may share risk assessment scores and blacklist information
• Marketing partners may share aggregated demographic data (but never personally identifiable information without your consent)

4. How We Use Your Personal Data

4.1 Primary Processing Purposes

jili30 processes your personal data for the following legitimate business purposes:

Purpose	Data Categories Used
Account Management	Registration data, login credentials, contact information, account preferences
Identity Verification (KYC)	Government ID, proof of address, selfie photos, date of birth
Payment Processing	Payment method details, transaction history, bank account information, cryptocurrency addresses
Gaming Services Provision	Gaming activity, bet history, balance information, bonus usage, loyalty points
Customer Support	Contact details, support tickets, chat transcripts, complaint history
Fraud Prevention & Security	IP address, device fingerprints, transaction patterns, gameplay behavior, login history
Regulatory Compliance	All KYC documents, transaction records, source of funds documentation, suspicious activity reports
Marketing Communications	Email address, phone number, gaming preferences, communication consent records
Platform Improvement	Usage analytics, clickstream data, session recordings, A/B test participation

4.2 Detailed Use Cases

Specifically, we use your personal data to:

• Create and maintain your jili30 player account
• Verify your identity and age (21+ requirement) to prevent underage gambling
• Process deposits, withdrawals, and manage your account balance
• Provide access to casino games, live dealer tables, sports betting, and other gaming products
• Calculate and award bonuses, cashback, loyalty rewards, and promotional offers
• Send transactional notifications (deposit confirmations, withdrawal status, bonus credits)
• Respond to customer support inquiries and resolve disputes
• Detect and prevent fraudulent activity, money laundering, bonus abuse, and cheating
• Comply with PAGCOR regulations, anti-money laundering laws, and tax reporting obligations
• Send promotional emails and SMS about new games, bonuses, and special offers (with your consent)
• Analyze user behavior to improve website functionality, game selection, and user experience
• Generate internal reports and statistics (anonymized data only for business intelligence)
• Enforce our Terms and Conditions and protect our legal rights

4.3 Automated Decision-Making

jili30 uses automated systems for certain decisions, including:

• Fraud Detection: Automated algorithms analyze transaction patterns and gameplay behavior to flag suspicious activity. High-risk transactions may be automatically blocked pending manual review.
• Bonus Eligibility: Automated systems determine bonus qualification based on deposit amounts, wagering history, and account status.
• Withdrawal Limits: Automated risk scoring determines daily/weekly withdrawal limits based on account verification level and transaction history.

You have the right to request human review of any automated decision that significantly affects you. Contact our Data Protection Officer to exercise this right.

5. Legal Basis for Data Processing

5.1 Philippine Data Privacy Act Compliance

Under the Philippine Data Privacy Act, personal data processing must have a valid legal basis. jili30 processes your data based on the following lawful grounds:

Contractual Necessity

Processing is necessary to perform our contract with you (the Terms and Conditions you accepted when creating your account). This includes account management, payment processing, game provision, and customer support.

Legal Obligation

We are legally required to process certain data to comply with:

• PAGCOR licensing requirements and regulatory audits
• Anti-Money Laundering Council (AMLC) reporting obligations
• Bureau of Internal Revenue (BIR) tax withholding and reporting
• National Privacy Commission data breach notification requirements
• Court orders, subpoenas, and law enforcement requests

Legitimate Interests

We process data based on our legitimate business interests to:

• Prevent fraud, money laundering, and criminal activity
• Protect the security and integrity of our platform
• Improve our services and develop new features
• Conduct business analytics and market research
• Enforce our Terms and Conditions and protect our legal rights

Consent

For marketing communications, cookies, and certain data sharing activities, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6. Data Sharing and Third-Party Disclosure

6.1 Service Providers and Processors

jili30 shares your personal data with trusted third-party service providers who assist us in operating our platform. These parties act as data processors under our instructions and are contractually bound to protect your data:

• Payment Processors: GCash, PayMaya, Philippine banks, cryptocurrency payment gateways for deposit and withdrawal processing
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other software providers who host and deliver casino games
• KYC Verification Services: Identity verification platforms that authenticate government IDs and screen for fraud
• Cloud Hosting: Server and database hosting providers who store encrypted data on secure infrastructure
• Customer Support Software: Live chat and ticketing systems used by our support team
• Email Service Providers: Platforms that send transactional and marketing emails on our behalf
• Analytics Services: Google Analytics and similar tools for website traffic analysis (anonymized data only)

6.2 Regulatory and Legal Disclosures

We may disclose your personal data to government authorities and regulatory bodies when required by law:

• Philippine Amusement and Gaming Corporation (PAGCOR) for licensing compliance and audits
• Anti-Money Laundering Council (AMLC) for suspicious transaction reporting
• Bureau of Internal Revenue (BIR) for tax withholding and reporting on large winnings
• National Privacy Commission (NPC) for data breach investigations
• Philippine National Police (PNP) or National Bureau of Investigation (NBI) in response to valid court orders or criminal investigations

6.3 Business Transfers

If jili30 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal data may be transferred to the successor entity. You will be notified via email and prominent website notice before your data is transferred and becomes subject to a different privacy policy.

6.4 What We Never Do

7. Data Security Measures

7.1 Technical Security Controls

jili30 implements industry-leading security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 protocol
• AES-256 Database Encryption: Personal data stored in our databases is encrypted at rest using Advanced Encryption Standard
• Firewall Protection: Multi-layered firewall systems monitor and filter incoming and outgoing network traffic
• Intrusion Detection Systems: Real-time monitoring for suspicious activity and potential security breaches
• DDoS Protection: Enterprise-grade protection against Distributed Denial of Service attacks
• Secure Password Storage: All passwords are hashed using bcrypt with unique salt values (never stored in plain text)
• Two-Factor Authentication: Optional 2FA via SMS or email for enhanced account security

7.2 Organizational Security Measures

• Strict access controls limiting employee access to personal data on a need-to-know basis
• Background checks and confidentiality agreements for all employees with data access
• Regular security awareness training for staff
• Annual third-party security audits and penetration testing
• Incident response plan for data breach scenarios
• Secure disposal procedures for physical documents and electronic storage media

7.3 Data Breach Notification

In the unlikely event of a data breach affecting your personal information, jili30 will:

• Notify the National Privacy Commission within 72 hours of discovering the breach (as required by law)
• Inform affected users via email and account notification within 72 hours
• Provide detailed information about what data was compromised and what actions we are taking
• Offer credit monitoring services or other remediation measures if financial data was exposed

8. Your Data Protection Rights

8.1 Rights Under Philippine Data Privacy Act

As a data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal data:

Right to Be Informed

You have the right to know what personal data we collect, how we use it, and who we share it with. This Privacy Policy fulfills that obligation.

Right to Access

You may request a copy of all personal data we hold about you. Submit a data access request to [email protected], and we will provide your data in a commonly used electronic format within 30 days.

Right to Rectification

If your personal data is inaccurate or outdated, you may update it directly through your jili30 account settings or contact customer support to make corrections.

Right to Erasure (Right to Be Forgotten)

You may request deletion of your personal data in the following circumstances:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent and there is no other legal basis for processing
• The data was unlawfully processed
• Deletion is required to comply with a legal obligation

Note: We may retain certain data if required by law (e.g., transaction records for 10 years under AMLA) or to establish legal claims.

Right to Object

You may object to processing based on legitimate interests or for marketing purposes. To opt out of marketing emails, click "unsubscribe" in any promotional message or adjust your communication preferences in account settings.

Right to Data Portability

You may request your personal data in a structured, machine-readable format (CSV or JSON) to transfer to another service provider.

Right to Lodge a Complaint

If you believe we have violated your data protection rights, you may file a complaint with:

National Privacy Commission
5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City
Email: [email protected]
Hotline: (02) 8234-2228

8.2 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] with:

• Subject line clearly stating your request (e.g., "Data Access Request")
• Your full name and jili30 username
• Government-issued ID for identity verification
• Specific details of your request

We will respond within 15 business days. If your request is complex, we may extend this period by an additional 30 days with notification.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit jili30.cam. They help us recognize your device, remember your preferences, and provide a personalized gaming experience. jili30 uses both first-party cookies (set by us) and third-party cookies (set by our partners).

9.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for login, security, and basic site functionality	Session / 30 days
Preference Cookies	Remember language, currency, and display settings	1 year
Analytics Cookies	Track website usage, page views, and user behavior	2 years
Marketing Cookies	Deliver targeted ads and measure campaign effectiveness	90 days

9.3 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling essential cookies may prevent you from using certain features of jili30 platform. Most browsers allow you to:

• View cookies stored on your device and delete them individually or in bulk
• Block third-party cookies while allowing first-party cookies
• Receive notifications before a cookie is stored
• Automatically delete cookies when you close your browser

10. Data Retention and Deletion

10.1 Retention Periods

jili30 retains your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:

• Account Data: Retained for the duration of your active account, plus 10 years after account closure (AMLA requirement)
• Transaction Records: 10 years from transaction date (Philippine tax and AML regulations)
• KYC Documents: 10 years from account closure (regulatory requirement)
• Customer Support Records: 5 years from last interaction
• Marketing Consent Records: Until consent is withdrawn, plus 3 years to evidence compliance
• Analytics Data: 26 months (anonymized data may be retained indefinitely)

10.2 Data Deletion Process

When the retention period expires, we securely delete or anonymize your data using the following methods:

• Database records are overwritten with random data before deletion
• Backup tapes are degaussed and physically destroyed
• Paper documents are cross-cut shredded
• Hard drives are wiped using DoD 5220.22-M standard or physically destroyed

11. Children's Privacy Protection

jili30 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from minors under 21. If we discover that a minor has created an account:

• The account will be immediately suspended and permanently closed
• All personal data will be deleted from our systems
• Any deposits will be refunded to the original payment source
• Winnings will be forfeited as the account was created in violation of our Terms
• The matter may be reported to authorities and the minor's parents/guardians

If you believe a minor has created a jili30 account, please report it immediately to [email protected] with details of the suspected underage account.

12. Changes to This Privacy Policy

12.1 Policy Updates

jili30 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to all registered users
• Prominent banner on jili30.cam homepage for 30 days
• In-app notification when you next log in
• Updated "Last Modified" date at the top of this policy

12.2 Review and Acceptance

We encourage you to review this Privacy Policy periodically. Continued use of jili30 services after policy changes take effect constitutes acceptance of the updated terms. If you disagree with any changes, you must stop using our services and may request account closure and data deletion.

12.3 Contact Us

If you have questions about this Privacy Policy, need clarification on our data practices, or wish to exercise your data protection rights, please contact:

jili30 Data Protection Officer
Email: [email protected]
Customer Support: [email protected] (24/7)
Live Chat: Available on jili30.cam